Shipping policy
PROCESSING AND HANDLING TIMES
My processing and handling times are generally between 1 to 5 business days. That means that I will do my best to have your order packed and posted within one to five business days. I am just one disabled artist, so if I get a lot of orders at once I may take a little bit longer to get your orders posted.
POSTAGE TIMES
Australian postage times are generally 1 to 3 weeks.
International postage times are generally 6 to 12 weeks, and any internal postage delays within your country may further delay the package.
All Australian orders will be sent via Australia Post. All small Australian packages are sent as untracked letter mail by default. If you would like a tracking number, please choose parcel post or express post. I cannot check on the status of orders sent as untracked letter mail, as there is no tracking for this service. Your order should arrive within three weeks within Australia, but I have had a few packages take up to a month. Your proximity to my location in Brisbane does not mean that the package will necessarily get to you any faster. I have had untracked packages take a month to get to the Gold Coast, and three weeks to travel within Brisbane. Delivery speed is up to Australia Post, and I have no power to get them to find one specific package out of the thousands that they manage each day if it does not have a tracking number.
IMPORTANT INFORMATION
I am not liable for any orders that do not reach their destination due to an incorrect address. Please make sure that the correct address is listed in your order confirmation. Unless you indicate otherwise, orders will be shipped to the address I am given with your order. Anything returned to me due to an incorrect address will result in new shipping charges to reship, which will be the responsibility of the buyer. There will be no refunds on missing packages due to an incorrect address. If you would like to return your order, you must pay for the shipping to return the items to me in Brisbane before you can get a refund of the cost of the items. If you would like to exchange your order, you must pay to return the items to me, and then pay for any new shipping charges for the replacement items.
Please contact me first if you have any problems.
UK SHIPPING
UK shipping is unavailable on my website. You can place an order on my Etsy instead, at http://etsy.com/jesseirwinart
USA SHIPPING
USA shipping is unavailable due to the removal of the de minimis exception for small packages, and the current high tariffs and import fees which would mean you would be charged more than the cost of your order to receive your parcel.